Two-Way SMS is a great alternative to IVR menus to direct your customers. It is easier to remember than a phone number and can be integrated with your CRM system to boost conversions. Here are a few tips to help you make the most of this powerful tool.
Two-Way SMS is An Alternative to IVR Menus.
Two-Way SMS is an alternative IVR menu method that enables you to send and receive customer texts. The messages can be conversational or automated and can be used for many purposes. Other brands have used two way SMS messaging number provider as an opt-out option.
IVR menus are not suited for all businesses and aren’t always easy to understand. Some customers may prefer to speak with a live person when unsure what to ask. Ensure that your IVR system allows customers to bypass it if needed and that you provide a way for them to speak to a human.
With a properly configured IVR system, you can improve customer service and eliminate the frustration of waiting on hold. This is one of the most common reasons for poor customer experiences. By automating your IVR system, you can send text messages that re-route callers to digital self-service channels, which improves efficiency and accessibility.
It is Easier to Remember Than a Phone Number.
In addition to being more memorable than a business phone number, Two-Way SMS is more compelling. Inbound messages can provide discounts or vouchers to entice customers. These messages can also contain a unique code personalized for each customer.
Businesses want to make life easier for their customers. However, it costs them 10-15% of their revenue when customers miss appointments. Two-Way SMS automation can help minimize missed appointments. For example, energy retailer Synergy implemented a text-based program for customers to manage overdue payments. This program reduced overdue balances by 45%.
Two-Way SMS is an easy way to stay connected with customers. You can send instant SMS messages and respond to inquiries instantly. Two-Way SMS applications integrate with your CRM or dashboard. This integration allows you to monitor metrics on large numbers of customers. The service also allows you to automate responses.
It Can Be Integrated with CRM Systems.
Two-Way SMS for business is a powerful tool to engage customers with text messages. Often used as an appointment reminder, two-way SMS can also be used to send customer service inquiries. A customer can even send a message to request an appointment or confirm a date and time. This feature is especially useful for existing customers.
Two-Way SMS applications can also be integrated with CRM systems, giving you even more insight into how your marketing efforts are working. For example, you can track and analyze customer satisfaction and other important metrics by automating email to SMS responses. You can also set up dynamic responses based on keyword phrases, which will help you reach out to customers quickly and effectively.
Integrating two-Way SMS into a CRM system can help you improve your customer engagement and build long-term relationships. Both incoming and outgoing messages are free of charge, and the customer support team is available to respond to questions and concerns.
It Can Boost Conversions.
Two-Way SMS for business is a great way to increase conversions and can be a game-changer for your business. With the technology to send text messages in real time, you can boost the effectiveness of your marketing efforts by incorporating personalized experiences into your campaigns. With personalization, customers will feel you are personally engaging with them.
Two-Way SMS for business is a great way to increase conversions, engagement, and retention. When customers can talk to a real human, they’re more likely to make a purchase. Plus, 90 percent of people open text messages within three minutes.
Intercom SMS is a powerful two-way solution that helps businesses build customer relationships. It leverages rich first-party customer data, which allows you to send customized messages based on customer behavior and other data. It also helps you boost customer loyalty by enabling you to provide an easy line of communication with customers.